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COLLEGE OF BANKING AND FINANCIAL STUDIES
DEPARTMENT OF PROFESSIONAL STUDIES
Assignment front sheet
Assignment – II
Qualification
Unit number and title
Pearson BTEC Level 5 HND Diploma in Business
Unit 15: Managing Business Activities to Achieve
Results
Semester
Batch
III
Spring 2016
Student name
Assessor name
Student No.
Mr. Vaheed
Internal Verifier (IV) name
Mr HH Siddique
Date issued
th
24
Completion date
April 2016
Assignment title
Learning
Outcome
Learning
outcome
th
29
LO3
Assessment
Criteria
3.2
3.3
3.4
4.1
LO4
Be able to
manage health
and safety in
the workplace
May 2016
Managing Business Activities to Achieve Results
3.1
Be able to
monitor
appropriate
systems to
improve
organisational
performance
Submitted on
4.2
4.3
4.4
In this assessment you will have the
opportunity to present evidence that
shows you are able to:
Design systems to manage and monitor
quality standards specified by the
organisation
Demonstrate a quality culture to ensure
continuous monitoring, evaluation and
development of the process
Recommend improvements which align
with the organisation’s objectives and goals
and which result in improvements
Report on the wider implications of
proposed changes within the organisation
Carry out risk assessments as required by
legislation, regulation and organizational
requirements ensuring appropriate action is
taken
Demonstrate that health and safety
regulations and legislation applicable in
specific work situations are correctly and
effectively applied
Carry out a systematic review of
organisational health and safety policies
and procedures in order to ensure they are
effective and compliant
Carry out practical application of health and
safety policies and procedures in the
workplace.
Task Evidence
no. (Page no)
8
9
10
11
12
13
14
15
Page 1 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.
Student signature:
Date:
Page 2 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the
following MERIT and DISTINCTION grades
Grade Descriptor
M1 Identify and apply
strategies to find
appropriate solutions
Indicative characteristic/s
Effective judgements have
been made.
An effective approach to study
and research has been applied
A range of sources of
M2 Select / design and information has been used
apply appropriate
methods / techniques
Contextualisation
An effective judgement made on design of the quality systems (Task 8); an effective
approach to study to choose the appropriate performance indicators for Alamarai
company (Task 10); and make effective judgements compliance of health and safety
policies at College of Banking and Financial Studies (Task 14).
A range of sources of information used in each stage for improving quality for the
chosen department at Almarai (Task 9); process and synthesise complex information
while carrying out the risk assessment at the College of Banking and Financial Studies
(Task 12); and use a range of sources of information on the applicable health and
safety regulations and legislations for the chosen work situation at the College of
Banking and Financial Studies (Task 13).
Apply the appropriate structure and approach in writing the report to the management
of Almarai company on the proposed changes in work practices that is possible owing
M3 Present and
The appropriate structure and
to the proposed changes (Task 11); and appropriate structure and approach has been
communicate
approach has been used
applied while carrying out the application of health and safety policies and procedures
appropriate findings
at College of Banking and Financial Studies (Task 15).
Validation of the results of balanced score card for Almarai company (Task 10);
D1 Use critical
Conclusions have been arrived propose realistic improvements achievable based on the proposed changes in work
reflection to evaluate at through synthesis of ideas
practices (Task 11); and the validity of results has been evaluated using defined
own work and justify and have been justified
criteria as specified in the health and safety regulations and legislations for the chosen
valid conclusions
work situation at the College of Banking and Financial Studies (Task 13).
Recognising the importance of interdependence among the eight stages for improving
D2 Take responsibility The importance of
the quality for the chosen department at Almarai (Task 9); and demonstrate autonomy
interdependence has been
for managing and
while carrying out the risk assessment at the College of Banking and Financial Studies
recognised and achieved
organising activities
(Task 12).
Ideas generated and decisions taken regarding the appropriateness of the quality
D3 Demonstrate
convergent /lateral / Ideas have been generated and systems (Task 8); and demonstrate the application of convergent and lateral thinking
while reviewing the compliance of health and safety policies at College of Banking and
creative thinking
decisions have been taken
Financial Studies (Task 14).
Page 3 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
Assignment brief
Purpose of this assignment
This assignment is designed to provide learners with understanding and skills required to manage their
activities in the business workplace and to improve their effectiveness and efficiency.
Task 8 – LO3 – Assessment Criteria 3.1 (P, M1, D3):
You have been appointed as ISO verifier in Almarai company. Design a system to manage and monitor
quality standards specified by the organisation
To achieve pass you must;



Definition of quality systems in reference to ISO.
The importance of the quality systems in a business environment.
Design a quality system at different stage – product design, process design and control process.
To achieve M1, you must make effective judgements on design of the quality systems.
To achieve D3, you must have ideas generated and decisions taken regarding the appropriateness of
the quality systems.
Task 9 – LO3 – Assessment Criteria 3.2 (P, M2, D2):
Demonstrate how the quality culture followed by Almarai company can ensure continuous monitoring,
evaluation and development of its process for improving quality.
To achieve pass you must;



Discuss the philosophy of TQM, principles of TQM, principles of continuous improvement.
List the tools and techniques commonly adopted in the process of TQM.
Demonstrate using Holmes eight stage model for improving quality for any department of
Almarai company
To achieve M2, you would have used a range of sources of information in each stage for improving
quality for the chosen department at Almarai.
To achieve D2, you should recognize the importance of interdependence among the eight stages for
improving the quality for the chosen department at Almarai.
Task 10 – LO3 – Assessment Criteria 3.3 (P, M1, D1):
Recommend improvements for Almarai company, which aligns with its objectives, goals and those resulting
in improvements
To achieve pass you must,
Page 4 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5


Identify the operational performance indicators based on which recommendations for
improvements can be based on.
Based on the choosen performance indicators integrate the various features of corporate
success brought in by the recommendations that align to Almarai objectives and goals using the
balanced score card.
To achieve M1, you would have made an effective approach to study to choose the appropriate
performance indicators for Alamarai company.
To achieve D1, you should validate the results of balanced score card for Almarai company.
Task 11 – LO3 – Assessment Criteria 3.4 (P, M2, D1):
Write a brief report on the wider implications of proposed changes within Almarai company.
To achieve pass you must;


Explain the forces of change and – environmental, technology, structure and culture.
Write a brief report to the management of Almarai Company on the proposed changes in work
practices that is possible owing to the proposed changes.
To achieve M3, you would apply the appropriate structure and approach in writing the report to the
management of Almarai company on the proposed changes in work practices that is possible owing to
the proposed changes.
To achieve D1, you should propose realistic improvements achievable based on the proposed changes
in work practices.
Task 12 – LO4 – Assessment Criteria 4.1 (P, M3, D2):
Carry out risk assessments at the College of Banking and Financial Studies as required by legislation,
regulation and organizational requirements ensuring appropriate action is taken
To achieve pass you must;
 Explain risk assessment as a legal requirement and its benefits.
 Using “five steps to risk assessment”, carry out the risk assessment at the College of Banking
and Financial Studies.
To achieve M2, you must process and synthesise complex information while carrying out the risk
assessment at the College of Banking and Financial Studies.
To achieve D2, you must demonstrate autonomy while carrying out the risk assessment at the College
of Banking and Financial Studies.
Task 13 – LO4 – Assessment Criteria 4.2 (P, M2, D1):
Demonstrate that health and safety regulations and legislation applicable in specific work situations at
College of Banking and Financial Studies are correctly and effectively applied
To achieve pass you must;
Page 5 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5

Demonstration should cover the major legislation implications including Health and Safety at
Work Act 1974, the Health and Safety (First Aid) Regulations 1981, and the Health and Safety
(Safety Signs and Signals) Regulations 1996.
To achieve M2, you must use a range of sources of information on the applicable health and safety
regulations and legislations for the chosen work situation at the College of Banking and Financial
Studies.
To achieve D1, the validity of results has been evaluated using defined criteria as specified in the
health and safety regulations and legislations for the chosen work situation at the College of Banking
and Financial Studies.
Task 14 – LO4 – Assessment Criteria 4.3 (P, M1, D3):
Carry out a systematic review of organisational health and safety policies and procedures in order to
ensure they are effective and compliant at the College of Banking and Financial Studies.
To achieve pass you must;


List the monitoring methods that can be applied for reviewing organisational health and safety
policies.
Carry out the review using any one of the monitoring methods on organisational health and
safety policies and procedures in order to ensure they are effective and complaint at College of
Banking and Financial Studies.
To achieve M1, you should make effective judgements compliance of health and safety policies at
College of Banking and Financial Studies.
To achieve D3, you should demonstrate the application of convergent and lateral thinking while
reviewing the compliance of health and safety policies at College of Banking and Financial Studies.
Task 15 – LO4 – Assessment Criteria 4.4 (P, M3):
Carry out practical application of health and safety policies and procedures at the College of Banking and
Financial Studies.
To achieve pass you must;


List the essential features of a good health and safety policy at a work place.
Carry out a brief comparison on the College of Banking and Financial Studies health and safety
policy with essential features to ensure practical application of health and safety policy at
College of Banking and Financial Studies.
To achieve M3, an appropriate structure and approach has been applied while carrying out the
application of health and safety policies and procedures at College of Banking and Financial Studies.
Evidence
checklist
Summary of evidence required by student
Evidence
presented
Page 6 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
Design systems to manage and monitor quality standards specified by the
organisation
Demonstrate a quality culture to ensure continuous monitoring, evaluation
and development of the process
Task 8
Task 9
Task 10
Recommend improvements which align with the organisation’s objectives and
goals and which result in improvements
Task 11
Report on the wider implications of proposed changes within the organisation
Task 12
Carry out risk assessments as required by legislation, regulation and
organizational requirements ensuring appropriate action is taken
Task 13
Demonstrate that health and safety regulations and legislation applicable in
specific work situations are correctly and effectively applied
Task 14
Carry out a systematic review of organisational health and safety policies and
procedures in order to ensure they are effective and compliant
Task 15
Carry out practical application of health and safety policies and procedures in
the workplace.
Guidance notes:
1. Use standard document formats and structures.
2. Word process the documents and the maximum word limit 4500.
3. Use 12 point Arial or Times New Roman script.
4. Provide a list of references and use the Harvard referencing system.
5. Complete the title page and sign the statement of authenticity.
6. Upload the entire assignment in MS word format only on Turnitin.
7. Staple only once to keep the pages of your work together.
8. Late submission, late work will only be marked on the next occasion the unit is taught.
9. Submit the work along with the Turnitin report to the respective assessors in their offices.
10. Collect the assignment submission form duly signed by the assessor and the learner.
11. Grades are subject to External Verification.
Class ID: 12405982
Pass word: mbaar
Achievement Summary
Page 7 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
Pearson BTEC Level 5 HND
Diploma in Business
Qualification
Unit Number and
title
Unit 15: Managing Business
Activities to Achieve Results
Student Number
Criteria
Reference
Assessor name
Mr. Vaheed
I.V. name
Mr HH Siddique
Student name
To achieve the criteria the evidence must show that the
student is able to:
Achieved?
(tick)
LO3
3.1
3.2
3.3
3.4
Design systems to manage and monitor quality standards specified by
the organisation
Demonstrate a quality culture to ensure continuous monitoring,
evaluation and development of the process
Recommend improvements which align with the organisation’s
objectives and goals and which result in improvements
Report on the wider implications of proposed changes within the
organisation
LO4
4.1
4.2
4.3
4.4
Carry out risk assessments as required by legislation, regulation and
organizational requirements ensuring appropriate action is taken
Demonstrate that health and safety regulations and legislation
applicable in specific work situations are correctly and effectively
applied
Carry out a systematic review of organisational health and safety
policies and procedures in order to ensure they are effective and
compliant
Carry out practical application of health and safety policies and
procedures in the workplace.
Higher Grade achievements (where applicable)
Grade descriptor
M1: Identify and apply strategies to
find appropriate solutions
Achieved?
(tick)
Grade descriptor
D1: Use critical reflection to
evaluate own work and justify
valid conclusions
M2:
Select/design
and
apply
appropriate methods/techniques
D2: Take
managing
activities
M3:
Present
and
appropriate findings
D3:
Demonstrate
convergent/lateral
/creative
thinking
communicate
Achieved?
(tick)
responsibility for
and
organising
Page 8 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor Signature
Date
IV Signature
Date
Student Signature
Date
Page 9 of 9
Source: Customised by CBFS@PSD@HND based on Pearson BTEC format: Annexure 5
A manager should be purpose oriented this implies that the goal set has to remain the
guiding beacon of the operations. To manage this, operations must be synchronized and oriented
towards achieving the objectives. The organization must move as a unit, this means that every
player in the organization must fully participate. To retain relevance in the market continuous
innovation has to be emphasized to address the change in tastes and prevalence of the audience.
Safety and health mechanisms have to be put in place to eliminate eventuality of dangers at the
job place. An elaborate framework must be laid to ensure satisfaction of the consumer’s desires.
This is done through quality assurance and establishing a monitoring culture to address
any crisis, flaw or change that may be necessitated. Managing quality is a good practice as it
helps in maintaining customer loyalty and satisfaction hence reducing the cost and the risk
associated with replacing faulty products through care response. Once the customers are assured
of quality goods they reciprocate by retaining loyalty and preference to the organization’s goods.
In the event that the quality is compromised, customers seek satisfaction from the competing
business. Once quality goods are produced, customers become the ambassadors to the business
goods and this builds on the reputation of the company. Ensuring safety of the consumers and to
show compliance with the law, accreditation from a recognized body is needed. This assures
consumers of standards compliance.
Quality affects productivity, profitability, customer satisfaction and the general perception
of the public on the company goods and services. Any organization using poor-quality system
the rate of producing goods is limited by the routine breakdowns witnessed in the production
line, this will mean poor service delivery to the customers and this renders the business as
unpredictable and unreliable. To increase the profitability of a business the quality must be
upheld and not an afterthought occurrence.in most successful organization’s quality is never an
accident but a result of proper planning. Quality requires a lot of sensitivity from the top
management to the most junior staff this implies that the stream of worker’s attitude, mindset and
the general operations methods must be influenced to achieve this hard target. (Sharma, 2016)
In most cases, the idea of quality is owned by few people and to make the majority of learning
and appreciating the process will require conversion which is a very expensive pursuit. To avoid
any sort of resistance from the workers an elaborate communication must be communicated to
help and see that the message gets to the staff members with no element of distortion. Once the
workers understand the concept of quality transition picks up swiftly and is more impacting as
the workers are the operations actuators in an organization.
Among the global organizations entrusted with assessing and accreditation operations of
organization’s activity is ISO. It clearly states and sets the requirements that an organization
must adhere to for its products to be certified. ISO defines a quality system as a set of
interrelated and associated factors used by an organization to formulate quality objective,
policies and develop processes required to facilitate following up of policies and achievement of
the set goals. Among the factors that must be articulately considered include; structures,
practices, programs, procedures, rules, plans, responsibilities, roles, contracts, methods and
techniques, resources amongst others. (Psomsas, 2015)
There are numerous be …
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