Conflict with patients can occur and excellent customer service will be an essential part of the resolution process. In 1-2 pages, discuss the following aspects and concepts associated with customer service that would be utilized to resolve this patient scenario:
You are following up with a patient to review his treatment plant after the medical doctor just saw him. The patient states to you that hes upset and doesnt want to see that medical doctor anymore and will not pursue any of the doctors recommendations.
Please discuss the following aspects and concepts in 1-2 pages:
Identify two possible factors that could have contributed to this patient scenario conflict and briefly explain how it could have. For example, the patient may have a hearing impairment and didnt hear the doctor correctly.
How you would assist resolving this patient conflict and what customer service tools, techniques, and skills you would utilize.
Why providing excellent customer service for this patient conflict is important for the patient and healthcare organization.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more