CSIS Discussion 8


*First, Discuss topic in at least 250 word paragraph.

*Second, make 1 reply of at least 100 words for each       paragraph provided below. For your paragraph and replies, you     should     support your assertions with at least 1 source and    accompanying     citations in APA format. Acceptable sources include   the  textbook,     reputable websites, and the Bible.

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Discussion Topic:

Probably the best indication that a technician’s customer service is  above standard is that the users are consistently satisfied with the  results provided. In your opinion, what are the best traits for a  computer service technician to have that would show high-quality  customer service as well as reputable quality in his/her work? Use at  least 1 biblical reference which details 1 trait that is advantageous to  have in providing good customer service.

100 word Reply to Each Paragraph!

Paragraph #1

   Having  good customer service skills is important for a business to engage  customers by building strong relationships and keeping loyal customers.  “Probably the most significant indication that an IT technician is doing  a is that customers are consistently satisfied”. (Andrews, West, &  Dark, 2017, pg. 546). Customers want to feel that they are able to  relate to the technicians they work with. Computer service technicians  work with different clients on a daily basis. Having good customer  service skills is a great way to successfully complete a job. First  impressions are important. You should arrive on time and have a  professional appearance upon arrival. Honesty, telling the truth and  integrity, doing what is right are also good customer service traits.  Always be dependable performing agreed-upon actions, and responsible for  your actions. Technicians will come into contact with diverse races,  religions, and traditions, therefore having the ability to be sensitive  toward other’s feelings and emotions are important. Communicating  clearly and effectively is important. Being assertive without being  pushy or bossy and respectful maintaining a positive attitude is good  communication customer service skills to possess. 
1  Thessalonians 5:16-18 says, “Be joyful always; pray continually; give  thanks in all circumstances, for this is God’s will for you in Christ  Jesus”. (NIV) Working in customer service you will have good days and  bad days. I work in customer service and before beginning my workday, I  pray for guidance and leadership when dealing with different situations.

*100 word reply

Paragraph 2

   Ephesians 6: 7-8 (KJV) states, “With good will doing service, as to the  Lord, and not to men: Knowing that whatsoever good thing any man doeth,  the same shall he receive of the Lord, whether he be bond or free.” I  know when I receive great customer service it is because the person made  me feel good about them helping me. Just as the Bible teaches in  Ephesians everything we do should be for the Lord it is important in  customer service. I have worked customer service and many times I have  come across people who are quite rude but as my job it is important to  fix the problem and to make the customer feel satisfied at the end of  the day. I think some major qualities in a great customer service  technician is patience, kindness, and a servants heart. The most  important for me would be a servants heart. As we are told to do  everything as unto the Lord in customer service the greatest quality  that one can show is how can I help you solve this problem. In customer  service it is not always easy to have this attitude as it can be a  stressful job and also many times customers can be irritated and rude.  As a customer service technician showing I will do everything possible I  can for you is a great way to help one feel satisfied and also if the  problem can not be resolved going above and beyond to help the customer  find a solution or a contact to someone who can solve the problem.

*100 word reply

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